Terms of Service

Welcome to PoreSilk. By accessing or purchasing from our website, you agree to the following Terms of Service.
Please read them carefully.

General Conditions

By using our website, you confirm that you are at least 18 years old or are accessing the site with permission from a parent or guardian.

You agree not to use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

Product Information

PoreSilk provides reusable lash products intended for cosmetic use only.

We make every effort to display accurate product images, descriptions, and colours. However, we do not guarantee that your device’s display will perfectly represent our products.

All lash results vary depending on correct application, lash care, and individual eye shape.

Pricing & Availability

Prices may change at any time without notice.

We reserve the right to modify or discontinue products at any time.
We are not liable for any price changes, product changes, or discontinuations.

Orders & Payments

By placing an order, you agree to provide accurate and current information.

We reserve the right to cancel orders for reasons including:

• suspected fraud
• incorrect pricing
• product unavailability
• violation of these Terms

If your order is cancelled, you will be refunded.

Shipping

Shipping times provided on our website are estimates only.
Delays caused by couriers, customs, or external factors are not the responsibility of PoreSilk.

Loss or damage during transit will be reviewed on a case-by-case basis.

Returns, Refunds & Exchanges

Our return policy is outlined on our Return & Refund Policy page.

For hygiene and safety reasons, reusable lashes cannot be returned or exchanged once opened, unless faulty or incorrect.

Health & Safety Disclaimer

Our lashes are designed for cosmetic use near the eye area.
Customers must follow instructions carefully.

PoreSilk is not responsible for:

• allergic reactions
• irritation due to incorrect use
• damage from improper application or removal

If irritation occurs, discontinue use immediately.

Accuracy of Billing & Account Information

You agree to keep your contact details, shipping address, and payment information up to date.

We are not responsible for replacements or refunds when incorrect address details are provided by the customer.

Intellectual Property

All content on this website including product names, logos, images, graphics, and text is the property of PoreSilk and may not be copied, reproduced, or used without permission.

Prohibited Uses

You may not use the website or products for:

• fraudulent activity
• resale without permission
• harmful or unlawful purposes
• interfering with website security or performance

Limitation of Liability

PoreSilk is not liable for any indirect, incidental, or consequential damages that result from the use or inability to use our products or website.

To the maximum extent permitted by New Zealand law, our liability is limited to the price paid for your purchased product.

Governing Law

These Terms are governed by the laws of New Zealand.
Any disputes will be handled in New Zealand courts.

Changes to Terms

We may update these Terms at any time.
Changes take effect immediately once posted on this page.

It is your responsibility to review this page periodically.

Contact Information

For questions about these Terms:
Email: Hello@poresilk.nz