Last updated: 22 March 2026

Your privacy is important to us. This Privacy Policy explains how PoreSilk (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

Personal Information

When you place an order or create an account, we may collect:

• Name
• Email address
• Phone number
• Shipping & billing address
• Payment information (processed securely through Shopify; we do not store credit card details)

Device Information

Automatically collected when you visit our website:

• IP address
• Browser type
• Pages viewed
• Time spent on site
• Cookies and tracking data

Order Information

Details about products you purchase, checkout behaviour, and order history.

Marketing Information

If you sign up for emails or marketing:

• Preferences
• Communication history

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about orders, updates, or support
• Improve website performance and customer experience
• Send marketing emails or promotions (only if you opt in)
• Detect and prevent fraud
• Comply with legal obligations

Shopify & Third-Party Services

Our store is hosted on Shopify, which provides the online platform that allows us to sell products.
Shopify may collect and store your data as necessary to operate the service.

Third-party services we may use include:

• Payment processors (Shopify Payments, PayPal, Apple Pay, Afterpay, etc.)
• Email marketing providers
• Shipping couriers
• Analytics tools

These providers will only use your information as needed to perform their services.

Cookies

We use cookies to improve your browsing experience, including:

• Keeping items in your cart
• Saving preferences
• Understanding website traffic

You can choose to disable cookies in your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary:

• Payment processors
• Courier/delivery companies
• Fraud detection or legal compliance services
• Website hosting & analytics tools

Your information is only shared to complete your order or improve your experience.

Data Storage & Security

We take reasonable precautions to protect your information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure

All payment information is encrypted and securely processed through Shopify.

Marketing Communications

You will only receive marketing emails if you opt in.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Your Rights (New Zealand Privacy Act 2020)

You have the right to:

• Access your personal information
• Request correction of your information
• Ask for deletion where legally possible
• Opt out of marketing at any time

To request access or changes, email us at Hello@poresilk.nz

Retention of Information

We keep your information only as long as necessary for:

• Fulfilling orders
• Accounting and legal requirements
• Business operations

After that, your information is deleted or anonymised.

Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this policy at any time.
Changes take effect immediately when posted on this page.

Contact Us

For questions about our Privacy Policy or to request access to your data:
📧 Email: Hello@poresilk.nz