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Frequently asked questions

How do the lashes stay on without glue or liner?

Our lashes are designed with tiny lightweight magnets that attach securely to a discreet magnetic band. No glue, no mess, no liner needed — just a quick snap into place.


Are the lashes reusable?

Yes! With proper care, each set can be reused 20–40 times, making them an affordable and eco-friendly alternative to disposable lashes.


Are they safe for my eyes?

Absolutely. Our lashes are made from premium fibers (vegan & cruelty-free) and sit gently on your lash line without harsh adhesives.

Do they feel heavy?

Not at all. They’re designed to be lightweight and comfortable, so you can wear them all day or night without irritation.

Can I wear mascara with magnetic lashes?

We don’t recommend applying mascara directly onto the lashes, as it can shorten their lifespan. Instead, apply mascara to your natural lashes first, then snap on your magnetic set.

How do I clean the lashes?

After each wear, gently wipe the band with a cotton swab and oil-free makeup remover. Store them in their case to keep their shape and protect from dust.

Are they suitable for sensitive eyes?

Yes — since they’re glue-free and liner-free, they’re perfect for people with sensitive eyes or allergies to lash adhesives.

Can I trim the lashes to fit my eye shape?

Yes, you can carefully trim from the outer edge if needed, just like traditional strip lashes.

What is your return policy?

For hygiene reasons, we cannot accept returns on used lashes. However, if your item arrives damaged or faulty, please contact us within 7 days of delivery for a replacement or refund.

How long does shipping take?

Orders are processed within 1–2 business days. NZ shipping usually takes 2–5 business days. (International options available depending on your policy.)